Returns

American Sparrow Return Policy

At American Sparrow, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we're here to make the return process as smooth as possible. Please take a moment to review our return policy.

1. Return Eligibility:

  • To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
  • Returns must be initiated within 30 days of the delivery date.

2. Print on Demand Products:

  • Please note that many of our products are made using a print-on-demand service based out of North Carolina. As a result, they have specific return policies.
  • Print-on-demand products can only be returned within 30 days of delivery.
  • If you wish to return a print-on-demand product, please contact our support team at support@americansparrow.com to initiate the process.

3. Contact Us First:

  • Before returning any item, you must contact our customer support team at support@americansparrow.com with your order details and the reason for the return.
  • Our support team will provide you with detailed instructions on how to proceed with your return.

4. Return Shipping:

  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or damaged item).
  • We recommend using a trackable shipping service to ensure the safe return of your item.

5. Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If your return is approved, your refund will be processed, and a credit will be applied to your original payment method within a reasonable timeframe.

6. Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

7. Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact our support team within 7 days of delivery. We will work to resolve the issue promptly.

8. Contact Information:

Thank you for choosing American Sparrow. We appreciate your support, and if you have any questions or concerns regarding our return policy, please don't hesitate to reach out to us. Your satisfaction is our top priority.