Shipping

Shipping Policy

At American Sparrow, we want to ensure a smooth and enjoyable shopping experience for you. Please take a moment to review our shipping policy:

1. Order Processing:

  • All orders are processed within 2-7 business days, as most of our products are made using a print-on-demand service based in North Carolina.

2. Shipping Methods:

  • We offer several shipping options to cater to your needs, including standard and expedited shipping. Shipping costs are calculated at checkout based on your location and the chosen shipping method.

3. Estimated Delivery Times:

  • Delivery times may vary based on your location and the shipping method selected. Typically, you can expect your order to arrive within 5-15 business days from the date of order processing.

4. International Shipping:

  • We currently offer international shipping to select countries. Please note that international orders may be subject to customs and import duties, which are the responsibility of the recipient.

5. Tracking Information:

  • Once your order is shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor the progress of your delivery.

6. Address Accuracy:

  • Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.

7. Delays:

  • While we strive to deliver your order promptly, please understand that occasional delays may occur due to factors beyond our control, such as weather conditions or carrier issues. We appreciate your patience in such instances.

8. Order Changes and Cancellations:

  • If you need to make changes to your order or cancel it, please contact our customer support team within 24 hours of placing your order. Once the order has been processed, changes or cancellations may not be possible.

9. Lost or Stolen Packages:

  • In the rare event that your package is lost or stolen during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order.

10. Contact Us:

  • For any shipping-related inquiries or concerns, please don't hesitate to contact our customer support team at support@americansparrow.com. We're here to assist you.

Thank you for choosing American Sparrow. We value your trust and aim to provide you with the best possible shopping experience. If you have any questions or need further assistance, please feel free to reach out to us.